Last updated: 5 October 2026
This policy applies to bookings with The Gaming Suite Group Ltd, trading as The Gaming Suite.
How to cancel or request a change
Email bookings@thegamingsuite.co.uk as soon as possible. Include the booking name, booking date and booking reference. The time we receive your email determines whether the request falls inside or outside the 48-hour period.
At least 48 hours before the start time
If we receive your cancellation at least 48 hours before the booked start time, we will refund the amount paid less a 10% cancellation charge. This charge contributes to payment-processing and administration costs.
Less than 48 hours before the start time
If we receive your cancellation less than 48 hours before the booked start time, the booking is non-refundable, except where your statutory rights require otherwise.
Changing your date or time
- Requests made at least 48 hours before the start time may be transferred to another available date or time.
- Requests made less than 48 hours before the start time are considered at our discretion and cannot be guaranteed.
- A booking can normally be transferred once. Any price difference for the replacement booking must be paid.
No-shows and late arrival
- No refund is given for a no-show.
- Late arrival does not extend the booked finish time and unused time is not refundable.
If we cancel
If The Gaming Suite cancels your booking, we will offer a transfer or refund the affected booking in full. We are not responsible for separate travel, accommodation or other costs unless required by law.
Fairness and your statutory rights
Bookings are for leisure services on a specific date and therefore do not normally carry the statutory 14-day cooling-off right. Cancellation charges and retained payments will not exceed our reasonable losses. Where relevant, we will take account of whether the booking can be resold and our actual losses. Nothing in this policy affects your statutory rights.
Refunds
Approved refunds are returned to the original payment method. Banks and payment providers may take several working days to complete the credit after we process it.
Contact
The Gaming Suite Group Ltd
1st Floor, Rainford Parish Council Offices
Church Road, Rainford, St Helens, WA11 8HB
bookings@thegamingsuite.co.uk