Last updated: 5 October 2026
These terms apply to bookings with The Gaming Suite Group Ltd, trading as The Gaming Suite, at 1st Floor, Rainford Parish Council Offices, Church Road, Rainford, St Helens, WA11 8HB. By completing a booking, the person making it confirms that they are at least 18 and accepts these terms on behalf of their group.
1. Bookings and payment
- Bookings are confirmed only when full payment has been received online and a confirmation email has been issued.
- Prices, session lengths and room capacities are those shown during booking. Console Room capacity is 9; PC Room capacity is 10; Both Rooms capacity is 19.
- The booking may not be resold or transferred for commercial gain.
- The person making the booking is responsible for providing accurate contact, attendance, medical and accessibility information.
2. Arrival and session times
- Please arrive promptly and follow the arrival instructions in your confirmation email.
- Late arrival does not extend the booked finish time and unused time is not refundable.
- Sessions must finish at the stated time to allow equipment checks and preparation for the next group.
3. Children and supervision
- For private and party bookings, children remain the responsibility of the booking adult unless the service description expressly states otherwise.
- Friday Club is for children aged 10–15 and is supervised in accordance with the information shown on its booking page.
- Parents or guardians must tell us about relevant medical, behavioural, accessibility or emergency information before the session.
4. Conduct and safety
- Customers must follow staff instructions, use equipment appropriately and behave respectfully.
- We may stop participation or end a session where behaviour is unsafe, abusive, disruptive or risks damage. No refund will normally be due where a session ends for these reasons.
- Game availability may change because of licensing, updates, maintenance or technical issues.
5. Food, drink and the breakout room
- No food or drink is permitted inside either gaming suite or near gaming equipment.
- Refreshments may be consumed only in the separate breakout room or another area designated by staff.
- The breakout room is currently provided without charge, is subject to availability and is not included unless we confirm the request.
6. Equipment damage
The booking customer is responsible for reasonable repair or replacement costs arising from deliberate, reckless or negligent damage caused by anyone in their group. Fair wear and tear and equipment faults not caused by the group are excluded. We will provide reasonable evidence of any claim.
7. Driving simulators
The minimum height for using the driving simulators is 4 ft 7 in (approximately 140 cm). Staff may refuse or stop simulator use where a person cannot use the controls safely or follow instructions.
8. Cancellations and changes
Our Cancellation Policy forms part of these terms. Bookings are for leisure services on a specific date and therefore do not normally carry the statutory 14-day cooling-off right. This does not affect your statutory rights.
9. Cancellations or disruption by us
If we cancel a booking, or a substantial technical problem prevents us from providing the booked service, we will offer a suitable alternative, rearrangement or an appropriate refund. We are not responsible for losses that were not reasonably foreseeable when the booking was made, except where liability cannot lawfully be excluded.
10. Personal belongings and privacy
- Personal belongings are brought to the venue at the owner’s risk, except where loss or damage is caused by our negligence.
- We process personal information as described in our Privacy Policy.
11. Contact
Questions should be emailed to bookings@thegamingsuite.co.uk.
Nothing in these terms limits rights or remedies that cannot legally be limited under UK consumer law.